Frequently Asked Questions

 

Q) How do you book a group tour?
A) Please use our contact form or email us at contact@ecossetours.co.uk and we will give you an immediate quote based on size of coach, location pick up and duration of hire or use our contact form

Q) How do we pay?
A) Payment is by cheque made payable to "Ecosse Battlefield Tours Ltd", or by bank transfer (BACS). Once received a confirmation invoice will then be sent out to you.

Q) Is our money safe?
A) Yes. Ecosse Battlefield Tours Ltd are members of the Travel Trust Association and comply with the Package Travel, Package Holidays and Package Tours Regulations 1992. Your money is deposited in a trust account and cannot be released to Ecosse Battlefield Tours Ltd until your tour has taken place. This regulation is a guarantee that you will get a full refund of all monies paid in the most unlikely event of us failing to provide the Tour booked.

Q) Do we need a passport?
A) Yes. All passengers in the group must have a passport and it must be valid for at least six months by your return date. You can apply for a passport application form at most Post Offices. For passport advice, call 0300 222 0000 between 8.00am to 8pm, Monday to Friday and from 9am to 5.30pm weekends and public holidays.

Q) Do we need travel insurance?
A)Yes. It is a condition of booking that all the group have comprehensive travel insurance and are not travelling against medical advice.

Q) Is Ecosse Battlefield Tours Ltd insured?
A) Yes. We are fully covered for public liability. We own our fleet of modern coaches and fully comply with EU regulations for coaches operating in Europe.

Q) Are the coaches non-smoking?
A) Yes. But we make regular stops for comfort reasons.

Q) Luggage
A) Please try and keep your luggage as compact as you can and to one medium sized piece only.

Q) How big are your coach group tours?
A) We can accommodate any size of group from 20 to 75 for bespoke tours

Q) If we have to cancel our group tour, what do we do?
A) All cancellations must be made in writing to us at Ecosse Battlefield Tours Ltd, Dixon Place, East Kilbride, G74 5JF, Scotland UK. We can only accept cancellations in writing and it is only effective from the date we receive it. If your group cancel you will lost the group deposit.

Q) What are your cancellation charges?
A) Because we incur costs from cancellations, our cancellation charges apply as indicated in the following table:

Period before departure -
notice of cancellation from you

If you cancel your Journey -
 amount of cancellation charge

More than 56 days

Deposit only

56 days - 42 days

30% of Journey cost

41 days - 21 days

70% of Journey cost

20 days - 14 days

85% of Journey cost

13 days - 7 days

95% of Journey cost

Less than 7 days

NO REFUND


In addition, where payments have been made by us to suppliers, these costs will be non refundable by us. However, please note that cancellation charges may be covered under your insurance policy.